SHIPPING INFORMATION

All orders are shipped from our offices in Guaynabo, Puerto Rico.

Customers can make orders 24/7. Orders are processed and shipped Monday through Friday from 9:00AM to 12:00PM.

Orders placed after 12:00PM on Friday will be processed the next business day.

Please allow up to 7 business days for your order to be processed and shipped.

During high season or sales events it may take 7-14 business days to process shipping.

We ship anywhere in the United States and most International countries.

 

SHIPPING PROCESS

Customers can make orders 24/7. We process the orders from Monday through Friday 9:00 am to 12:00 PM. Domestic orders ship via USPS. Shipping costs are automatically applied to your order for payment at checkout. Please make sure that your address is correct when placing your order to avoid returned packages and extra shipping fees.

Once the order is in possession of the mailing carrier (USPS), decolores cannot provide estimated delivery date information for your package, but it can be traced with a tracking number provided.

Once your order is placed and processed for shipping, you will receive an email with the tracking number.

If you haven't received any shipping notifications 8 days after placing your order, or if you have any other questions related to your order please contact us via e-mail at: info@decolorespr.com 

 

PACKAGES STOLEN, DAMAGED OR LOST

We understand that having a package stolen or lost can be upsetting. However, decolores is not held responsible once the packages are shipped and in USPS possession.

Once orders are picked up by the mailing carrier (USPS), it is their responsibility to safely deliver it to the customer. If a package is not received, but appears as DELIVERED in the USPS system, to the shipping address provided at checkout, the customer should reach out to USPS directly. decolores is not responsible for any lost, stolen or damaged packages once they have left our shipping facilities.

Please ensure your address is correct before placing your order, this will diminish the possibility of any shipping complications. If the package is returned to our office due to an error in the shipping address entered by the customer, the customer is responsible for any additional shipping costs.